Confirm the scope before you close another box
Walk through your inventory one more time before you seal anything. The estimate was built on what you listed at the start. If you’ve added furniture, donated a desk, or decided to bring the piano, that changes the job; tell us now, not on loading day. Make a quick list of anything that needs special handling: a piano, a large mirror, a treadmill, a pool table.
Confirm who’s padding and strapping it, and whether it needs to come apart. For pianos, we’ll need the type and the route before we commit to the carry; the coordinator will tell you exactly what to send. We don’t lift pieces through windows or over balconies; if a route won’t work, we stop and figure out a better way together.
Also tell us what’s staying. If you’re leaving appliances or furniture behind, or anything the truck can’t carry, say so up front. Hazmat, flammables, pressurized tanks, and live plants stay off the truck; let the crew know so nothing gets loaded by mistake.
Build a seven-day handoff list
Write down who owns each task between now and moving day and share it with everyone involved. Here’s a simple base you can adapt:
- Day 7: Confirm the move date, the arrival window, and the crew lead’s number with us. Use the coordinator contact on your written confirmation.
- Day 6: Finish packing the rooms you skipped. Label each box with its destination room and a short note on what’s inside; not just “kitchen.”
- Day 5: Confirm how you’ll pay.
- For a standard move there’s no deposit, and the balance is due after the work is done. Check which payment methods we accept and keep a backup.
Confirm the crew’s arrival window, the parking plan, and any elevator or building rules. Have keys ready for both places. If you’re moving an office, add an IT list: who disconnects the computers, who labels the cables, and who owns the server. The crew moves the boxed equipment; we don’t touch your data or reconnect anything.
Send us your final update
If your move is already booked, send updates straight to the coordinator; the website form is for new estimates, not for changing a booking.
Put it all in one note: inventory changes, new access problems at either address, elevator reservations, parking setup, and how you’ll pay.
If anything changes, we’ll confirm the added work and the price in a written change order before we start.
On moving day, the crew lead is your person for anything unexpected, they’ll call the office and get approval before adding work, rather than deciding for you.
Phone is fine too. Just keep a note of what you discussed, including any change to rooms, stops, or timing. A written confirmation from us is what makes the change official.
Do a final route and room check
Walk both properties. At the old place, trace the path from each room to the truck, narrow doorways, stairs, tight turns, the carry distance. At the new place, check the same path and think about the big pieces.
- Tell the coordinator about building rules, elevator reservations, or parking restrictions ahead of time.
- Parking the truck is the driver’s call; your job is to share what you know about the access.
- Confirm the parking plan for loading day too.
- If you need a permit, get it early.
If the truck might block a neighbor’s driveway, sort that out with us before moving day, telling the neighbors doesn’t grant access. If there’s a loading dock, book the time slot.
- For a sense of how a Norwalk-area move works, see our Norwalk local movers page for the process and the choices you’ll make before booking.
- One last thing: keep your phone charged and your keys in one spot.
- The final week is for confirming details, not starting new projects.
- When the truck shows up, you want to be ready to direct; not still packing.
A short planning checklist
- Confirm the scope before you close another box.
- Build a seven-day handoff list.
- Send us your final update.
- Do a final route and room check.
- Keep your contact details and moving arrangements easy to find.
Tell the team if your inventory, access, or timing changes.